Refund policy

Refund Policy – Forge & Field Supply Co.

At Forge & Field Supply Co., every item is made to order. We don’t mass-produce—we build gear when you order it. Because of that, our return policy is slightly different from traditional retail.

Returns & Exchanges

We do not accept returns or exchanges for:

Incorrect size selection
Change of mind
Buyer’s remorse

Please review sizing charts carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives:

Damaged
Defective
Incorrect (wrong item sent)

We will make it right.

You must contact us within 7 days of delivery at [your email here] with:

Your order number
Clear photos of the issue (item + packaging)

Once approved, we will:

Send a replacement at no cost, or
Issue a full refund, depending on the situation

Refunds (If Approved)

Refunds are issued to your original payment method
Please allow 5–10 business days after approval for processing

Order Changes & Cancellations

Because orders go into production quickly:

Changes or cancellations must be requested within 12 hours of purchase
After that, we cannot guarantee modifications

Shipping Issues

We are not responsible for incorrect addresses provided by the customer
If a package is returned due to an incorrect address, the customer is responsible for reshipping costs